Legal notice

Business Name:

Sanizumi Co., Ltd.

Person in Charge:

Henghui Peng

Business Address:

Tomono Honsha Building, Room 502

7-12-4 Ginza, Chuo-ku

Tokyo 104-0061, Japan

Phone Number:

+81-3-6264-7429

Please note that phone support may be limited. For inquiries, please contact us by email.

Email Address:

info@sunizumi.com

Product Prices

Prices are listed on each product page and include applicable taxes.

Additional Fees

In addition to the product price, the following fees may apply:

Shipping fees

Payment processing fees (if applicable)

Details will be shown during checkout.

Payment Methods

Available payment methods will be displayed on the checkout page.

Payment Timing

Payment is confirmed at the time the order is placed.

Shipping & Delivery

For in-stock items, orders will be shipped within 3–7 business days after order confirmation.

For pre-order or made-to-order items, please refer to the estimated delivery time stated on the individual product page.

Returns & Exchanges

Returns or exchanges are accepted only in the following cases:

The item is defective upon arrival

The item received differs from what was ordered

Please contact us within 7 days of receiving the product in such cases.

Returns or exchanges due to customer preference (such as change of mind or expectations) are not accepted.

Return Shipping Costs

For defective or incorrectly shipped items, return shipping costs will be covered by us.

For returns due to customer reasons, shipping costs will be the customer’s responsibility.